Once a deposit is processed we are unable to refund or transfer your reservation. Please understand that party planning and space reservation requires advance notice. A cancellation, even with as much as two weeks notice, risks depriving another child of that accommodation for a party and jeopardizes the opportunity for Lost Worlds to re-book the time and space.
A party coordinator will contact you 48-72 hours in advance of your scheduled event to review final guest counts, to answer questions and to finalize all details. No date or time changes can be made 48 hours or less from your original Party date and time.
The total maximum capacity per room is 60 guests. Please inquire with our Party Coordinator regarding additional space for guest counts above 60. For parties over 60, a deposit of $500.00 is required.
Please check in 10 minutes prior the scheduled start time for your party.
Activities begin and end promptly according to the window of time that has been scheduled. Activities will begin immediately. No refunds will be given for activities if any guests show up after the scheduled start time. In addition, party end times will not be extended.
Food is Delivered to your Party Area 30 Minutes after your Party Start Time.
Party Area selection is at the discretion of the manager on duty and is determined by party size and timing.
Party Area and Play time start promptly at your scheduled Party Time, Extra room time has to be scheduled in advance and only if there is available time. ID and Payment Card will be held in our safe at the beginning of the Party and Given Back when it is time to pay.
Lost Worlds reusable Safety Socks are required and are available for $3.50 plus tax at the front counter or from your party host. Adults entering the play structure are also required to wear Safety Socks for sanitary and safety purposes
FAQs
Should I call with questions ahead of my scheduled event?
Most questions can be answered by reading this page carefully. All other questions will be answered by your party coordinator when you are contacted 48-72 hours before your event. Our call volume is very high, so if your question is not answered here, please email us at info@lostworldslv.rocks. Our support hours are Monday-Friday, 10am-5pm.
What if I want to change the party package I booked for a different package?
If you want to change the type of party booked, you need to call or simply tell YOUR PARTY COORDINATOR when they call 48-72 hours before your event.
What do I do if my guest count grows significantly?
There is no need to worry! We can handle groups of any size. Just let your Party Coordinator know the new guest count when you are contacted 48-72 hours before your event. ( Parties with more than 16 adults will be charged $3 per adult over the 16 limit. Weekends only! )
Are decorations allowed?
Yes, but only on the table and no confetti, please! Balloons must be tied securely or weighed down.
Are tablecloths, paper plates, cups and utensils provided?
Yes, we provide tablecloths and we do setup birthday plates, cups and utensils for the children at the party. Non-birthday themed plates are provided for the adults attending the party.
Is outside food allowed?
The only food allowed from the outside is cake and ice cream for the party. Additional lunch menu items can be purchased in advance from our Cottage Café.
Is food available on-site?
Yes, the Cottage Café serves pizza, salads, hot dogs, nachos, chicken tenders, Party Platters and a variety of drinks and other snack items. Please click on the Cottage Cafe Tab for the full menu.
Are safety socks from other entertainment centers admissible?
NO! LOST WORLDS SAFETY SOCKS are the only admissible safety socks while playing in our facility. Nevada law requires that all guests wear socks sold specifically at the location at which you are enjoying your time. They are reusable and available for $3.50 plus tax at the front counter or from your party host.
Is there a charge for adults who attend?
There is a $3 fee for anyone entering without buying a VIP Wristband. If adults wish to participate with the kids in Laser Tag there is a discounted rate for partygoers. After 16 Adults in your Party, there will be a $3 charge for every adult after 16.
